Terms & Conditions
The following are the terms and conditions set to govern the transaction process carried out with www.alomos.co regarding the use of our marketplace site.
- Alomos, powered by PointStar Pte Ltd, is a marketplace website that sells electronic devices for the workplace.
- Alomos website is www.alomos.co
- Terms & Conditions are an agreement between the buyer and Alomos which contains a set of rules that govern the rights, obligations and responsibilities of users and parties of Alomos.
In registering an account, the buyer is not charged any cost.
- Buyers are required to go through the procedures set by Alomos. Alomos accepts all major credit cards supported by Visa, Mastercard and Amex.
- The buyer agrees to be responsible for reading, understanding and agreeing to the information / description of the whole item (including but not limited to colour, quality and function) before making an offer or commitment to buy.
- The buyer understands and agrees that Alomos does not supply or stock some of the items but customers may send enquiries to check for stock availability and Alomos customer care representatives will update you within 3 working days.
- Buyers are required to provide confirmation of receipt of goods after the goods are sent.
- Items that have been purchased cannot be exchanged. However, any discrepancies should be highlighted to customer care representatives within 48 hours of receiving the items.
- Refunds can only be made if:
- There is an overpayment of the purchase price.
- Goods ordered were found to be no longer produced.
- Where a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Alomos shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
- Prices written on the website are not included with the delivery charges and/or installation.
- The delivery charges at Alomos uses the services of a courier company that has become a partner of Alomos.
- If the items purchased are out of stock, Alomos customer care representative will contact the buyer to inform the lead time required.
- If the items purchased are in ready stock, please allow 3-5 working days for delivery.
All returns should be sent back to us in its original packaging provided and from the same country to which they were delivered.
You have 10 days from the date of receipt to request a return. Returns will incur shipping and restocking charges of 10% or more, subject to condition of item.
If you would like to exchange the item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
The item(s) should be returned in perfect condition, with all accessories, manual booklet, promotion gift still in its original packaging. Returns that are damaged, soiled or returned without their original packaging may not be accepted and be sent back to the customer.
If your item is faulty (i.e received damaged or manufacturing fault), you have the right to raise the issue to our customer service department upon 3 days of receiving the parcel. We offer returns, repair or exchange (depending on availability).
In case of cancellation, you will be charged 10% from the original item as cancellation fee.
All successful returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 14 days to complete. If you have any questions, or wish to discuss the returns procedure in further detail, please contact our Customer Care at firstname.lastname@example.org or call +65 6661 9299